iHave products are fulfilled through our authorized retail partners. When you press a buy button on this site you complete checkout on the partner’s platform, and their warehouse network handles picking, packing and carrier hand-off. In practice that means faster delivery than we could ever run ourselves: most orders in the continental U.S. arrive within 2–5 business days, and partner membership programs often shorten that to two days or fewer.
Roughly half of our range — every UV sanitizer, station and aromatherapy model — contains a rechargeable lithium battery, from the 500 mAh cell in the travel covers to the 8,000 mAh pack in the aromatherapy line. Carriers restrict how lithium cells fly, so these items sometimes move by ground even when the rest of an order flies. If a mixed order arrives in two deliveries a day apart, that is usually why — nothing is lost.
Tracking numbers come from the retail partner the moment the label prints. If a parcel stalls for more than three business days or arrives damaged, start with the partner’s order page — their carrier claims process is fast and they can reship without our involvement. If you get stuck in that process, write to [email protected] with your order number and we will push from the brand side.